Dental Records, Consent, and Complaint Management

Course Overview

We owe it to our patients, and ourselves, to be the best practitioners we can be – and this goes beyond clinical expertise. In a world of information overload and competing demands on our time, it is often difficult to just get to the core facts of an issue without having to negotiate a large amount of unnecessary material. This course is designed to resolve that for participants by drawing on the presenter’s experience and distilling, in a single day, the most important considerations for dental practitioners regarding dental records, consent and complaint management. Being aware of our obligations and how to meet them, as well as identifying the strategies and tools to minimise risk, are key to a satisfying professional career. This is a day to clear up any confusion, be reassured by what you are already doing well and learn what needs to be done to address any areas requiring your attention. • Dental Records – What do I need to know? What do I need to do?